Our toys are designed to engage and educate children of various age groups. From infants to young kids, each toy on Kidology is carefully selected to match the developmental needs of your child, ensuring they receive both fun and learning from the get-go. You can filter toys by age range on our website for a more personalized shopping experience.

Yes, safety is our top priority. All our toys are made with non-toxic materials and are rigorously tested to meet international safety standards. We ensure that they are free from harmful chemicals and are safe for children to use.

Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this to track the status of your delivery and stay updated about its arrival.

Yes, we offer a hassle-free return policy for all damaged good! If you are not completely satisfied with your purchase, you can return it or exchange, as long as the item is unused and in its original packaging and falls under our return policy.

At Kidology, we are dedicated to providing safe, skill-building toys of exceptional quality. Our policies are designed to ensure fairness and clarity in how we handle returns, replacements, and refunds. Please read the policy below carefully to understand the conditions and processes for product concerns.

1. General Return Policy

Kidology does not accept general returns. However, we do allow for replacements or refunds in cases where the product is proven to be damaged or defective upon delivery.

Returns or refunds are not applicable under the following conditions:

• The product is received in good, working condition.

• The return request is due to a change of mind, personal preference, or accidental ordering.

• Any return beyond the designated time frame of 48 hours from delivery.

Exceptions may be considered only at the sole discretion of the Kidology team.

2. Eligibility for Replacement or Refund

To qualify for a replacement or refund:

• The item must be damaged or defective upon delivery.

• All original parts, packaging, and accessories must be retained.

• An unboxing video clearly showing the issue is required.

• The video must be emailed to care@hellokidology.in within 48 hours of receiving the order.

3. Review & Approval Process

Once your email with the unboxing video is received:

• Our Quality Control Team will assess the video and product issue.

• A response and decision will be provided within 3–4 working days.

• If approved, we will initiate a replacement or refund, based on your preference and product availability.

4. Turnaround Time (TAT) for Approved Returns

If your return request is approved, please note the following timelines:

➤ Warehouse Confirmation

• Once your returned product reaches our warehouse, it takes 2–3 working days to inspect and verify the product condition.

➤ Replacement Timeline

• After verification, the replacement product will be dispatched within 1–2 working days.

• The replacement product is generally delivered within 5–7 working days from dispatch, depending on your location.

➤ Refund Timeline

• If a refund is approved, the process is initiated within 5–7 working days after warehouse confirmation.

• The refund will be credited to your original method of payment.

Note: Processing time may vary slightly depending on your bank or payment provider.

5. Shipping Charges for Approved Returns

• In rare cases where a return is accepted for replacement or refund, any associated reverse logistics or shipping charges will be evaluated on a case-by-case basis.

• Applicable charges will be clearly communicated to you before processing the return.

6. Summary of Replacement & Refund Time Frames

• Replacement Time Frame: Replaced product will be delivered within 5–7 working days after dispatch.

• Refund Time Frame: Refund for damaged or defective items will be processed within 5–7 working days after warehouse confirmation and credited to your original payment method.

Need Assistance?

For any additional questions, concerns, or to initiate a return request, please contact our support team at: 📧 care@hellokidology.in

Thank you for your understanding and continued support. We are committed to ensuring every Kidology customer has a smooth, reliable, and transparent experience.

 

Absolutely! We offer gift wrapping services on selected products. You can choose this option by dropping us text over instagram, and we will make sure your gift is beautifully wrapped and ready to surprise.

Yes, our products are available on multiple e-commerce platforms including Amazon, Flipkart, Firstcry, Myntra, Zepto, Blinkit. You can shop for Kidology toys at your convenience on these platforms as well.

If you have any questions or need assistance, you can contact our customer support team via email or our online chat service. We're here to help you with any concerns or inquiries you may have about our products or services.